Download not in my purchases


4 replies [Last post]
rodroger
rodroger's picture
User offline. Last seen 7 years 35 weeks ago. Offline
Joined: 01/01/2010
Points: 0

Hi,
Sorry to be a pain but I just payed for the download on Delay's. The order was submitted on the 31/03/2010 and via paypal which took a number of days to process as it had to come from my bank account in Australia. The payment has been recieved by you on Friday the 09/04/2010 as confirmed by an E-mail from this site, order number 992771 and confirmed in my account on this site but I just logged in to download this section but found that I have no available content?????
Could you please look into this problem as I would like to recieve the content I payed for!

Rodroger

assr
assr's picture
User offline. Last seen 12 hours 24 min ago. Offline
Joined: 03/12/2009
Points: 538
Purchases

We'll look into this right away. Meantime try logging out and in again and then going to My purchases. If anything needs resetting at this end we will do it immediately, of course.

rodroger
rodroger's picture
User offline. Last seen 7 years 35 weeks ago. Offline
Joined: 01/01/2010
Points: 0
Hi, Thanks assr I was able

Hi,
Thanks assr I was able to download my purchase this morning (Aust Time). I am very immpressed with the extremely fast response to my problem, this shows true dedication to assr's memberships :)
Thanks again
Rod :)

Rodroger

studio139
studio139's picture
User offline. Last seen 7 years 2 weeks ago. Offline
Joined: 02/26/2010
Points: 220
Purchase still not available.

Hello,
I ordered the "Compressor and Limiters" streaming content
about 18 hours ago, and it is still not showing up in "My Purchases"
I've logged out and back in, emptied my cache, etc. No changes.
Will you issue a refund if this problem is not resolved, as my 24 hour
window is almost up? Thank you.

assr
assr's picture
User offline. Last seen 12 hours 24 min ago. Offline
Joined: 03/12/2009
Points: 538
Links are fixed now

Your links are fixed and I've increased your time limit to compensate.