where is my purchase content?

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totopaul's picture
User offline. Last seen 7 years 37 weeks ago. Offline
Joined: 09/27/2010
Points: 7

I downloaded (Download: $4.99) the "Drums"-Video two days ago and was able to watch them, however since today they are gone?

anyone knows what's that about?

Would be very kind if you could tell me, HOW I can get the download on my computer. For now (well, at least until yesterday and hopefully again very soon) I can only watch it if I log in here.

Thank you very much!

best regards

assr's picture
User is online Online
Joined: 03/12/2009
Points: 542

Hello there. If you downloaded the Drums Section it will still be wherever you downloaded it to on your computer unless you deleted the file. We give you 2 weeks to process your downloads and we are happy to re-activate them if anyone runs into problems and was not able to do so in that time.

If you need re-activation for any reason please contact orders@keyfax.com and we can do this right away.